{"id":193969,"date":"2025-04-18T11:50:39","date_gmt":"2025-04-18T17:50:39","guid":{"rendered":"https:\/\/scaledagile.com\/?page_id=193969"},"modified":"2025-05-02T08:39:58","modified_gmt":"2025-05-02T14:39:58","slug":"exam-appeals","status":"publish","type":"page","link":"https:\/\/scaledagile.com\/exam-appeals\/","title":{"rendered":"Certification Exam Appeals &amp; Complaints Policy"},"content":{"rendered":"\n<div class=\"wp-block-group alignwide has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><br><strong>EFFECTIVE: April 18, 2025<\/strong><br><br><strong>Purpose<\/strong><\/p>\n\n\n\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">The purpose of this policy is to provide Candidates with a clear, fair, and transparent process for appealing Exam results or filing complaints related to Certification activities. Scaled Agile, Inc. (SAI) is committed to maintaining the integrity and security of SAFe\u00ae Certification credentials.<\/p>\n\n\n\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><strong>Scope<\/strong><\/p>\n\n\n\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">This policy applies to all Candidates taking SAFe\u00ae Certification Exams through SAI\u2019s training programs. It covers appeals related to Exam results, complaints about Exam administration, scoring, ethical concerns, or any procedural fairness in the Certification process.&nbsp;<\/p>\n\n\n\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><strong>Definitions<\/strong><\/p>\n\n\n\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">\u201cCandidate\u201d or \u201cYou\u201d or \u201cYour\u201d means the person attempting to take an Exam.&nbsp;<\/p>\n\n\n\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">\u201cCertification\u201d means a specific achievement of status granted to You by SAI upon passing a particular Exam in accordance with the terms of the <a href=\"https:\/\/scaledagile.com\/certifications\/candidate-agreement\/\">SAI Professional Certification Program Candidate Agreement<\/a>. A Certification is earned and held by an individual, not a corporation or other entity.&nbsp;<\/p>\n\n\n\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">\u201cExam\u201d means a SAFe\u00ae examination that is taken to achieve a SAFe\u00ae Certification.&nbsp;<\/p>\n\n\n\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">\u201cSAFe\u00ae\u201d is the acronym for the Scaled Agile Framework\u00ae methodology which is trademarked, copyrighted, and owned exclusively by SAI.&nbsp;<\/p>\n\n\n\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><strong>Appeals and Complaints Process<\/strong><\/p>\n\n\n\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">Candidates who wish to file an exam appeal or complaint must follow the outlined process to ensure fair review and resolution. This process includes the following steps:&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list has-base-font-size\">\n<li><strong>Grounds for Appeal or Complaint<\/strong>\n<ul class=\"wp-block-list mb-0\">\n<li>An appeal may be submitted if a Candidate believes:&nbsp;\n<ul class=\"wp-block-list\">\n<li>A procedural error occurred during the Exam or scoring process<\/li>\n\n\n\n<li>Technical or environmental factors affected the administration of the Exam.<\/li>\n\n\n\n<li>Certification policies were violated, or ethical misconduct occurred.<\/li>\n\n\n\n<li>There were fairness issues regarding the exam process or results.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Submission of Appeals or Complaints<\/strong>\n<ul class=\"wp-block-list mb-0\">\n<li>Appeals or complaints must be submitted in writing within 30 days of the Exam or decision date using <a href=\"#form\">this form<\/a> on SAI\u2019s website.<\/li>\n\n\n\n<li>Submissions must include:\n<ul class=\"wp-block-list\">\n<li>Candidate\u2019s name and contact information<\/li>\n\n\n\n<li>Exam date or issue date<\/li>\n\n\n\n<li>Description of the issue or grounds for the appeal or complaint<\/li>\n\n\n\n<li>Supporting evidence (if applicable)<\/li>\n\n\n\n<li>Desired resolution (e.g., re-assessment, corrective action, etc.)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Acknowledgment and Review<\/strong>\n<ul class=\"wp-block-list\">\n<li>Appeals and complaints will be acknowledged via email within 5 business days.<\/li>\n\n\n\n<li>The review will be conducted by appropriate SAI personnel, which may include managers and senior leaders.<\/li>\n\n\n\n<li>The review will be completed within 60 days, and a formal decision will be communicated in writing, including the rationale behind the decision.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Tracking of Appeals and Complaints<\/strong>\n<ul class=\"wp-block-list\">\n<li>SAI tracks all appeals and complaints in a centralized system to ensure transparency and timely resolution.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Escalation and Final Decision<\/strong>\n<ul class=\"wp-block-list\">\n<li>If the Candidate is dissatisfied with the outcome, they may escalate the issue within 30 days of the decision.<\/li>\n\n\n\n<li>The escalation should clearly outline reasons for disagreement and provide additional documentation, if applicable.&nbsp;<\/li>\n\n\n\n<li>A senior leader at SAI will issue a final decision within 10 business days.<\/li>\n\n\n\n<li>After the final decision, no further appeals or complaints will be considered.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><strong>Complaints Against Certified Individuals<\/strong><\/p>\n\n\n\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">SAI takes all complaints seriously, including those related to individuals who have already achieved Certification. If a complaint is made against a certified individual regarding unethical behavior, violation of Scaled Agile policies, or misconduct, the complaint will be reviewed according to the procedures outlined in this policy. SAI reserves the right to take appropriate action, including revocation of Certification, based on the findings of the review process.<\/p>\n\n\n\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><strong>Confidentiality and Non-Retaliation&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">SAI is committed to maintaining confidentiality throughout the appeals and complaints process. All information will be handled discreetly and shared only with those directly involved in resolving the issue. Retaliation against individuals filing appeals or complaints in good faith is strictly prohibited.<\/p>\n\n\n\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><strong>Contact Information&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">For further inquiries or to file an appeal or complaint, please contact support@scaledagile.com.<\/p>\n\n\n\n<p class=\"mb-6 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\" id=\"form\"><strong>Certification Complaint\/Appeal Form<\/strong>:<\/p>\n\n\n\n<script src=\"\/\/go.scaledagile.com\/js\/forms2\/js\/forms2.min.js\"><\/script> <form id=\"mktoForm_3562\"><\/form> <script>MktoForms2.loadForm(\"\/\/go.scaledagile.com\", \"983-XYR-522\", 3562);<\/script>\n<\/div><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>EFFECTIVE: April 18, 2025 Purpose The purpose of this policy is to provide Candidates with a clear, fair, and transparent process for appealing Exam results or filing complaints related to Certification activities. Scaled Agile, Inc. (SAI) is committed to maintaining the integrity and security of SAFe\u00ae Certification credentials. Scope This policy applies to all Candidates [&hellip;]<\/p>\n","protected":false},"author":316,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"52845,52848,53145,54540,54542,54746","_relevanssi_noindex_reason":"","footnotes":""},"role":[],"class_list":["post-193969","page","type-page","status-publish","hentry"],"acf":{"enable_jump_to":false,"hide_page_title":false,"hide_breadcrumb":false,"add_intercom":true,"page_header_background":false,"page_header_title":"","page_header_content":""},"has_blocks":true,"block_data":[{"blockName":"core\/group","attrs":{"className":"alignwide","layout":{"type":"constrained"},"tagName":"div","templateLock":null,"allowedBlocks":[],"lock":[],"metadata":[],"align":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","ariaLabel":"","openPopupId":"","anchor":""},"innerBlocks":[{"blockName":"core\/paragraph","attrs":{"className":"mb-3","align":"","content":"<br \/><strong>EFFECTIVE: April 18, 2025<\/strong><br \/><br \/><strong>Purpose<\/strong>","dropCap":false,"placeholder":"","direction":"","lock":[],"metadata":[],"style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><br><strong>EFFECTIVE: April 18, 2025<\/strong><br><br><strong>Purpose<\/strong><\/p>\n","innerContent":["\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><br><strong>EFFECTIVE: April 18, 2025<\/strong><br><br><strong>Purpose<\/strong><\/p>\n"],"rendered":"\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><br><strong>EFFECTIVE: April 18, 2025<\/strong><br><br><strong>Purpose<\/strong><\/p>\n"},{"blockName":"core\/paragraph","attrs":{"align":"","content":"The purpose of this policy is to provide Candidates with a clear, fair, and transparent process for appealing Exam results or filing complaints related to Certification activities. Scaled Agile, Inc. (SAI) is committed to maintaining the integrity and security of SAFe\u00ae Certification credentials.","dropCap":false,"placeholder":"","direction":"","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">The purpose of this policy is to provide Candidates with a clear, fair, and transparent process for appealing Exam results or filing complaints related to Certification activities. Scaled Agile, Inc. (SAI) is committed to maintaining the integrity and security of SAFe\u00ae Certification credentials.<\/p>\n","innerContent":["\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">The purpose of this policy is to provide Candidates with a clear, fair, and transparent process for appealing Exam results or filing complaints related to Certification activities. Scaled Agile, Inc. (SAI) is committed to maintaining the integrity and security of SAFe\u00ae Certification credentials.<\/p>\n"],"rendered":"\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">The purpose of this policy is to provide Candidates with a clear, fair, and transparent process for appealing Exam results or filing complaints related to Certification activities. Scaled Agile, Inc. (SAI) is committed to maintaining the integrity and security of SAFe\u00ae Certification credentials.<\/p>\n"},{"blockName":"core\/paragraph","attrs":{"className":"mb-3","align":"","content":"<strong>Scope<\/strong>","dropCap":false,"placeholder":"","direction":"","lock":[],"metadata":[],"style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><strong>Scope<\/strong><\/p>\n","innerContent":["\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><strong>Scope<\/strong><\/p>\n"],"rendered":"\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><strong>Scope<\/strong><\/p>\n"},{"blockName":"core\/paragraph","attrs":{"align":"","content":"This policy applies to all Candidates taking SAFe\u00ae Certification Exams through SAI\u2019s training programs. It covers appeals related to Exam results, complaints about Exam administration, scoring, ethical concerns, or any procedural fairness in the Certification process.\u00a0","dropCap":false,"placeholder":"","direction":"","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">This policy applies to all Candidates taking SAFe\u00ae Certification Exams through SAI\u2019s training programs. It covers appeals related to Exam results, complaints about Exam administration, scoring, ethical concerns, or any procedural fairness in the Certification process.&nbsp;<\/p>\n","innerContent":["\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">This policy applies to all Candidates taking SAFe\u00ae Certification Exams through SAI\u2019s training programs. It covers appeals related to Exam results, complaints about Exam administration, scoring, ethical concerns, or any procedural fairness in the Certification process.&nbsp;<\/p>\n"],"rendered":"\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">This policy applies to all Candidates taking SAFe\u00ae Certification Exams through SAI\u2019s training programs. It covers appeals related to Exam results, complaints about Exam administration, scoring, ethical concerns, or any procedural fairness in the Certification process.&nbsp;<\/p>\n"},{"blockName":"core\/paragraph","attrs":{"className":"mb-3","align":"","content":"<strong>Definitions<\/strong>","dropCap":false,"placeholder":"","direction":"","lock":[],"metadata":[],"style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><strong>Definitions<\/strong><\/p>\n","innerContent":["\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><strong>Definitions<\/strong><\/p>\n"],"rendered":"\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><strong>Definitions<\/strong><\/p>\n"},{"blockName":"core\/paragraph","attrs":{"align":"","content":"\u201cCandidate\u201d or \u201cYou\u201d or \u201cYour\u201d means the person attempting to take an Exam.\u00a0","dropCap":false,"placeholder":"","direction":"","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">\u201cCandidate\u201d or \u201cYou\u201d or \u201cYour\u201d means the person attempting to take an Exam.&nbsp;<\/p>\n","innerContent":["\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">\u201cCandidate\u201d or \u201cYou\u201d or \u201cYour\u201d means the person attempting to take an Exam.&nbsp;<\/p>\n"],"rendered":"\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">\u201cCandidate\u201d or \u201cYou\u201d or \u201cYour\u201d means the person attempting to take an Exam.&nbsp;<\/p>\n"},{"blockName":"core\/paragraph","attrs":{"align":"","content":"\u201cCertification\u201d means a specific achievement of status granted to You by SAI upon passing a particular Exam in accordance with the terms of the <a href=\"https:\/\/scaledagile.com\/certifications\/candidate-agreement\/\">SAI Professional Certification Program Candidate Agreement<\/a>. A Certification is earned and held by an individual, not a corporation or other entity.\u00a0","dropCap":false,"placeholder":"","direction":"","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">\u201cCertification\u201d means a specific achievement of status granted to You by SAI upon passing a particular Exam in accordance with the terms of the <a href=\"https:\/\/scaledagile.com\/certifications\/candidate-agreement\/\">SAI Professional Certification Program Candidate Agreement<\/a>. A Certification is earned and held by an individual, not a corporation or other entity.&nbsp;<\/p>\n","innerContent":["\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">\u201cCertification\u201d means a specific achievement of status granted to You by SAI upon passing a particular Exam in accordance with the terms of the <a href=\"https:\/\/scaledagile.com\/certifications\/candidate-agreement\/\">SAI Professional Certification Program Candidate Agreement<\/a>. A Certification is earned and held by an individual, not a corporation or other entity.&nbsp;<\/p>\n"],"rendered":"\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">\u201cCertification\u201d means a specific achievement of status granted to You by SAI upon passing a particular Exam in accordance with the terms of the <a href=\"https:\/\/scaledagile.com\/certifications\/candidate-agreement\/\">SAI Professional Certification Program Candidate Agreement<\/a>. A Certification is earned and held by an individual, not a corporation or other entity.&nbsp;<\/p>\n"},{"blockName":"core\/paragraph","attrs":{"align":"","content":"\u201cExam\u201d means a SAFe\u00ae examination that is taken to achieve a SAFe\u00ae Certification.\u00a0","dropCap":false,"placeholder":"","direction":"","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">\u201cExam\u201d means a SAFe\u00ae examination that is taken to achieve a SAFe\u00ae Certification.&nbsp;<\/p>\n","innerContent":["\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">\u201cExam\u201d means a SAFe\u00ae examination that is taken to achieve a SAFe\u00ae Certification.&nbsp;<\/p>\n"],"rendered":"\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">\u201cExam\u201d means a SAFe\u00ae examination that is taken to achieve a SAFe\u00ae Certification.&nbsp;<\/p>\n"},{"blockName":"core\/paragraph","attrs":{"align":"","content":"\u201cSAFe\u00ae\u201d is the acronym for the Scaled Agile Framework\u00ae methodology which is trademarked, copyrighted, and owned exclusively by SAI.\u00a0","dropCap":false,"placeholder":"","direction":"","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">\u201cSAFe\u00ae\u201d is the acronym for the Scaled Agile Framework\u00ae methodology which is trademarked, copyrighted, and owned exclusively by SAI.&nbsp;<\/p>\n","innerContent":["\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">\u201cSAFe\u00ae\u201d is the acronym for the Scaled Agile Framework\u00ae methodology which is trademarked, copyrighted, and owned exclusively by SAI.&nbsp;<\/p>\n"],"rendered":"\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">\u201cSAFe\u00ae\u201d is the acronym for the Scaled Agile Framework\u00ae methodology which is trademarked, copyrighted, and owned exclusively by SAI.&nbsp;<\/p>\n"},{"blockName":"core\/paragraph","attrs":{"className":"mb-3","align":"","content":"<strong>Appeals and Complaints Process<\/strong>","dropCap":false,"placeholder":"","direction":"","lock":[],"metadata":[],"style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><strong>Appeals and Complaints Process<\/strong><\/p>\n","innerContent":["\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><strong>Appeals and Complaints Process<\/strong><\/p>\n"],"rendered":"\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><strong>Appeals and Complaints Process<\/strong><\/p>\n"},{"blockName":"core\/paragraph","attrs":{"align":"","content":"Candidates who wish to file an exam appeal or complaint must follow the outlined process to ensure fair review and resolution. This process includes the following steps:\u00a0","dropCap":false,"placeholder":"","direction":"","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">Candidates who wish to file an exam appeal or complaint must follow the outlined process to ensure fair review and resolution. This process includes the following steps:&nbsp;<\/p>\n","innerContent":["\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">Candidates who wish to file an exam appeal or complaint must follow the outlined process to ensure fair review and resolution. This process includes the following steps:&nbsp;<\/p>\n"],"rendered":"\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">Candidates who wish to file an exam appeal or complaint must follow the outlined process to ensure fair review and resolution. This process includes the following steps:&nbsp;<\/p>\n"},{"blockName":"core\/list","attrs":{"ordered":true,"fontSize":"base","values":"\n\n\n\n\n\n\n\n","type":"","start":0,"reversed":false,"placeholder":"","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[{"blockName":"core\/list-item","attrs":{"placeholder":"","content":"<strong>Grounds for Appeal or Complaint<\/strong>","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[{"blockName":"core\/list","attrs":{"className":"mb-0","ordered":false,"values":"","type":"","start":0,"reversed":false,"placeholder":"","lock":[],"metadata":[],"style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[{"blockName":"core\/list-item","attrs":{"placeholder":"","content":"An appeal may be submitted if a Candidate believes:\u00a0","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[{"blockName":"core\/list","attrs":{"ordered":false,"values":"\n\n\n\n\n\n","type":"","start":0,"reversed":false,"placeholder":"","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[{"blockName":"core\/list-item","attrs":{"placeholder":"","content":"A procedural error occurred during the Exam or scoring process","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<li>A procedural error occurred during the Exam or scoring process<\/li>\n","innerContent":["\n<li>A procedural error occurred during the Exam or scoring process<\/li>\n"],"rendered":"\n<li>A procedural error occurred during the Exam or scoring process<\/li>\n"},{"blockName":"core\/list-item","attrs":{"placeholder":"","content":"Technical or environmental factors affected the administration of the Exam.","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<li>Technical or environmental factors affected the administration of the Exam.<\/li>\n","innerContent":["\n<li>Technical or environmental factors affected the administration of the Exam.<\/li>\n"],"rendered":"\n<li>Technical or environmental factors affected the administration of the Exam.<\/li>\n"},{"blockName":"core\/list-item","attrs":{"placeholder":"","content":"Certification policies were violated, or ethical misconduct occurred.","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<li>Certification policies were violated, or ethical misconduct occurred.<\/li>\n","innerContent":["\n<li>Certification policies were violated, or ethical misconduct occurred.<\/li>\n"],"rendered":"\n<li>Certification policies were violated, or ethical misconduct occurred.<\/li>\n"},{"blockName":"core\/list-item","attrs":{"placeholder":"","content":"There were fairness issues regarding the exam process or results.","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<li>There were fairness issues regarding the exam process or results.<\/li>\n","innerContent":["\n<li>There were fairness issues regarding the exam process or results.<\/li>\n"],"rendered":"\n<li>There were fairness issues regarding the exam process or results.<\/li>\n"}],"innerHTML":"\n<ul class=\"wp-block-list\">\n\n\n\n\n\n<\/ul>\n","innerContent":["\n<ul class=\"wp-block-list\">",null,"\n\n",null,"\n\n",null,"\n\n",null,"<\/ul>\n"],"rendered":"\n<ul class=\"wp-block-list\">\n<li>A procedural error occurred during the Exam or scoring process<\/li>\n\n\n\n<li>Technical or environmental factors affected the administration of the Exam.<\/li>\n\n\n\n<li>Certification policies were violated, or ethical misconduct occurred.<\/li>\n\n\n\n<li>There were fairness issues regarding the exam process or results.<\/li>\n<\/ul>\n"}],"innerHTML":"\n<li>An appeal may be submitted if a Candidate believes:&nbsp;<\/li>\n","innerContent":["\n<li>An appeal may be submitted if a Candidate believes:&nbsp;",null,"<\/li>\n"],"rendered":"\n<li>An appeal may be submitted if a Candidate believes:&nbsp;\n<ul class=\"wp-block-list\">\n<li>A procedural error occurred during the Exam or scoring process<\/li>\n\n\n\n<li>Technical or environmental factors affected the administration of the Exam.<\/li>\n\n\n\n<li>Certification policies were violated, or ethical misconduct occurred.<\/li>\n\n\n\n<li>There were fairness issues regarding the exam process or results.<\/li>\n<\/ul>\n<\/li>\n"}],"innerHTML":"\n<ul class=\"wp-block-list mb-0\"><\/ul>\n","innerContent":["\n<ul class=\"wp-block-list mb-0\">",null,"<\/ul>\n"],"rendered":"\n<ul class=\"wp-block-list mb-0\">\n<li>An appeal may be submitted if a Candidate believes:&nbsp;\n<ul class=\"wp-block-list\">\n<li>A procedural error occurred during the Exam or scoring process<\/li>\n\n\n\n<li>Technical or environmental factors affected the administration of the Exam.<\/li>\n\n\n\n<li>Certification policies were violated, or ethical misconduct occurred.<\/li>\n\n\n\n<li>There were fairness issues regarding the exam process or 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Complaints<\/strong>","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[{"blockName":"core\/list","attrs":{"className":"mb-0","ordered":false,"values":"\n\n","type":"","start":0,"reversed":false,"placeholder":"","lock":[],"metadata":[],"style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[{"blockName":"core\/list-item","attrs":{"placeholder":"","content":"Appeals or complaints must be submitted in writing within 30 days of the Exam or decision date using <a href=\"#form\">this form<\/a> on SAI\u2019s website.","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<li>Appeals or complaints must be submitted in writing within 30 days of the Exam or decision date using <a href=\"#form\">this form<\/a> on SAI\u2019s website.<\/li>\n","innerContent":["\n<li>Appeals or complaints must be submitted in writing within 30 days of the Exam or decision date using <a href=\"#form\">this form<\/a> on SAI\u2019s website.<\/li>\n"],"rendered":"\n<li>Appeals or complaints must be submitted in writing within 30 days of the Exam or decision date using <a href=\"#form\">this form<\/a> on SAI\u2019s website.<\/li>\n"},{"blockName":"core\/list-item","attrs":{"placeholder":"","content":"Submissions must include:","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[{"blockName":"core\/list","attrs":{"ordered":false,"values":"\n\n\n\n\n\n\n\n","type":"","start":0,"reversed":false,"placeholder":"","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[{"blockName":"core\/list-item","attrs":{"placeholder":"","content":"Candidate\u2019s name and contact information","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<li>Candidate\u2019s name and contact information<\/li>\n","innerContent":["\n<li>Candidate\u2019s name and contact information<\/li>\n"],"rendered":"\n<li>Candidate\u2019s name and contact information<\/li>\n"},{"blockName":"core\/list-item","attrs":{"placeholder":"","content":"Exam date or issue date","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<li>Exam date or issue date<\/li>\n","innerContent":["\n<li>Exam date or issue date<\/li>\n"],"rendered":"\n<li>Exam date or issue date<\/li>\n"},{"blockName":"core\/list-item","attrs":{"placeholder":"","content":"Description of the issue or grounds for the appeal or complaint","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<li>Description of the issue or grounds for the appeal or complaint<\/li>\n","innerContent":["\n<li>Description of the issue or grounds for the appeal or complaint<\/li>\n"],"rendered":"\n<li>Description of the issue or grounds for the appeal or complaint<\/li>\n"},{"blockName":"core\/list-item","attrs":{"placeholder":"","content":"Supporting evidence (if applicable)","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<li>Supporting evidence (if applicable)<\/li>\n","innerContent":["\n<li>Supporting evidence (if applicable)<\/li>\n"],"rendered":"\n<li>Supporting evidence (if applicable)<\/li>\n"},{"blockName":"core\/list-item","attrs":{"placeholder":"","content":"Desired resolution (e.g., re-assessment, corrective action, etc.)","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<li>Desired resolution (e.g., re-assessment, corrective action, etc.)<\/li>\n","innerContent":["\n<li>Desired resolution (e.g., re-assessment, corrective action, etc.)<\/li>\n"],"rendered":"\n<li>Desired resolution (e.g., re-assessment, corrective action, etc.)<\/li>\n"}],"innerHTML":"\n<ul class=\"wp-block-list\">\n\n\n\n\n\n\n\n<\/ul>\n","innerContent":["\n<ul class=\"wp-block-list\">",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"<\/ul>\n"],"rendered":"\n<ul class=\"wp-block-list\">\n<li>Candidate\u2019s name and contact information<\/li>\n\n\n\n<li>Exam date or issue date<\/li>\n\n\n\n<li>Description of the issue or grounds for the appeal or complaint<\/li>\n\n\n\n<li>Supporting evidence (if applicable)<\/li>\n\n\n\n<li>Desired resolution (e.g., re-assessment, 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Review<\/strong>",null,"<\/li>\n"],"rendered":"\n<li><strong>Acknowledgment and Review<\/strong>\n<ul class=\"wp-block-list\">\n<li>Appeals and complaints will be acknowledged via email within 5 business days.<\/li>\n\n\n\n<li>The review will be conducted by appropriate SAI personnel, which may include managers and senior leaders.<\/li>\n\n\n\n<li>The review will be completed within 60 days, and a formal decision will be communicated in writing, including the rationale behind the decision.<\/li>\n<\/ul>\n<\/li>\n"},{"blockName":"core\/list-item","attrs":{"placeholder":"","content":"<strong>Tracking of Appeals and Complaints<\/strong>","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[{"blockName":"core\/list","attrs":{"ordered":false,"values":"","type":"","start":0,"reversed":false,"placeholder":"","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[{"blockName":"core\/list-item","attrs":{"placeholder":"","content":"SAI tracks all appeals and complaints in a centralized system to ensure transparency and timely resolution.","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<li>SAI tracks all appeals and complaints in a centralized system to ensure transparency and timely resolution.<\/li>\n","innerContent":["\n<li>SAI tracks all appeals and complaints in a centralized system to ensure transparency and timely resolution.<\/li>\n"],"rendered":"\n<li>SAI tracks all appeals and complaints in a centralized system to ensure transparency and timely resolution.<\/li>\n"}],"innerHTML":"\n<ul class=\"wp-block-list\"><\/ul>\n","innerContent":["\n<ul class=\"wp-block-list\">",null,"<\/ul>\n"],"rendered":"\n<ul class=\"wp-block-list\">\n<li>SAI tracks all appeals and complaints in a centralized system to ensure transparency and timely resolution.<\/li>\n<\/ul>\n"}],"innerHTML":"\n<li><strong>Tracking of Appeals and Complaints<\/strong><\/li>\n","innerContent":["\n<li><strong>Tracking of Appeals and Complaints<\/strong>",null,"<\/li>\n"],"rendered":"\n<li><strong>Tracking of Appeals and Complaints<\/strong>\n<ul class=\"wp-block-list\">\n<li>SAI tracks all appeals and complaints in a centralized system to ensure transparency and timely resolution.<\/li>\n<\/ul>\n<\/li>\n"},{"blockName":"core\/list-item","attrs":{"placeholder":"","content":"<strong>Escalation and Final Decision<\/strong>","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[{"blockName":"core\/list","attrs":{"ordered":false,"values":"\n\n\n\n\n\n","type":"","start":0,"reversed":false,"placeholder":"","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[{"blockName":"core\/list-item","attrs":{"placeholder":"","content":"If the Candidate is dissatisfied with the outcome, they may escalate the issue within 30 days of the decision.","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<li>If the Candidate is dissatisfied with the outcome, they may escalate the issue within 30 days of the decision.<\/li>\n","innerContent":["\n<li>If the Candidate is dissatisfied with the outcome, they may escalate the issue within 30 days of the decision.<\/li>\n"],"rendered":"\n<li>If the Candidate is dissatisfied with the outcome, they may escalate the issue within 30 days of the decision.<\/li>\n"},{"blockName":"core\/list-item","attrs":{"placeholder":"","content":"The escalation should clearly outline reasons for disagreement and provide additional documentation, if applicable.\u00a0","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<li>The escalation should clearly outline reasons for disagreement and provide additional documentation, if applicable.&nbsp;<\/li>\n","innerContent":["\n<li>The escalation should clearly outline reasons for disagreement and provide additional documentation, if applicable.&nbsp;<\/li>\n"],"rendered":"\n<li>The escalation should clearly outline reasons for disagreement and provide additional documentation, if applicable.&nbsp;<\/li>\n"},{"blockName":"core\/list-item","attrs":{"placeholder":"","content":"A senior leader at SAI will issue a final decision within 10 business days.","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<li>A senior leader at SAI will issue a final decision within 10 business days.<\/li>\n","innerContent":["\n<li>A senior leader at SAI will issue a final decision within 10 business days.<\/li>\n"],"rendered":"\n<li>A senior leader at SAI will issue a final decision within 10 business days.<\/li>\n"},{"blockName":"core\/list-item","attrs":{"placeholder":"","content":"After the final decision, no further appeals or complaints will be considered.","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<li>After the final decision, no further appeals or complaints will be considered.<\/li>\n","innerContent":["\n<li>After the final decision, no further appeals or complaints will be considered.<\/li>\n"],"rendered":"\n<li>After the final decision, no further appeals or complaints will be considered.<\/li>\n"}],"innerHTML":"\n<ul class=\"wp-block-list\">\n\n\n\n\n\n<\/ul>\n","innerContent":["\n<ul class=\"wp-block-list\">",null,"\n\n",null,"\n\n",null,"\n\n",null,"<\/ul>\n"],"rendered":"\n<ul class=\"wp-block-list\">\n<li>If the Candidate is dissatisfied with the outcome, they may escalate the issue within 30 days of the decision.<\/li>\n\n\n\n<li>The escalation should clearly outline reasons for disagreement and provide additional documentation, if applicable.&nbsp;<\/li>\n\n\n\n<li>A senior leader at SAI will issue a final decision within 10 business days.<\/li>\n\n\n\n<li>After the final decision, no further appeals or complaints will be considered.<\/li>\n<\/ul>\n"}],"innerHTML":"\n<li><strong>Escalation and Final Decision<\/strong><\/li>\n","innerContent":["\n<li><strong>Escalation and Final Decision<\/strong>",null,"<\/li>\n"],"rendered":"\n<li><strong>Escalation and Final Decision<\/strong>\n<ul class=\"wp-block-list\">\n<li>If the Candidate is dissatisfied with the outcome, they may escalate the issue within 30 days of the decision.<\/li>\n\n\n\n<li>The escalation should clearly outline reasons for disagreement and provide additional documentation, if applicable.&nbsp;<\/li>\n\n\n\n<li>A senior leader at SAI will issue a final decision within 10 business days.<\/li>\n\n\n\n<li>After the final decision, no further appeals or complaints will be considered.<\/li>\n<\/ul>\n<\/li>\n"}],"innerHTML":"\n<ol class=\"wp-block-list has-base-font-size\">\n\n\n\n\n\n\n\n<\/ol>\n","innerContent":["\n<ol class=\"wp-block-list has-base-font-size\">",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"<\/ol>\n"],"rendered":"\n<ol class=\"wp-block-list has-base-font-size\">\n<li><strong>Grounds for Appeal or Complaint<\/strong>\n<ul class=\"wp-block-list mb-0\">\n<li>An appeal may be submitted if a Candidate believes:&nbsp;\n<ul class=\"wp-block-list\">\n<li>A procedural error occurred during the Exam or scoring process<\/li>\n\n\n\n<li>Technical or environmental factors affected the administration of the Exam.<\/li>\n\n\n\n<li>Certification policies were violated, or ethical misconduct occurred.<\/li>\n\n\n\n<li>There were fairness issues regarding the exam process or results.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Submission of Appeals or Complaints<\/strong>\n<ul class=\"wp-block-list mb-0\">\n<li>Appeals or complaints must be submitted in writing within 30 days of the Exam or decision date using <a href=\"#form\">this form<\/a> on SAI\u2019s website.<\/li>\n\n\n\n<li>Submissions must include:\n<ul class=\"wp-block-list\">\n<li>Candidate\u2019s name and contact information<\/li>\n\n\n\n<li>Exam date or issue date<\/li>\n\n\n\n<li>Description of the issue or grounds for the appeal or complaint<\/li>\n\n\n\n<li>Supporting evidence (if applicable)<\/li>\n\n\n\n<li>Desired resolution (e.g., re-assessment, corrective action, etc.)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Acknowledgment and Review<\/strong>\n<ul class=\"wp-block-list\">\n<li>Appeals and complaints will be acknowledged via email within 5 business days.<\/li>\n\n\n\n<li>The review will be conducted by appropriate SAI personnel, which may include managers and senior leaders.<\/li>\n\n\n\n<li>The review will be completed within 60 days, and a formal decision will be communicated in writing, including the rationale behind the decision.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Tracking of Appeals and Complaints<\/strong>\n<ul class=\"wp-block-list\">\n<li>SAI tracks all appeals and complaints in a centralized system to ensure transparency and timely resolution.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Escalation and Final Decision<\/strong>\n<ul class=\"wp-block-list\">\n<li>If the Candidate is dissatisfied with the outcome, they may escalate the issue within 30 days of the decision.<\/li>\n\n\n\n<li>The escalation should clearly outline reasons for disagreement and provide additional documentation, if applicable.&nbsp;<\/li>\n\n\n\n<li>A senior leader at SAI will issue a final decision within 10 business days.<\/li>\n\n\n\n<li>After the final decision, no further appeals or complaints will be considered.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n"},{"blockName":"core\/paragraph","attrs":{"className":"mb-3","align":"","content":"<strong>Complaints Against Certified Individuals<\/strong>","dropCap":false,"placeholder":"","direction":"","lock":[],"metadata":[],"style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><strong>Complaints Against Certified Individuals<\/strong><\/p>\n","innerContent":["\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><strong>Complaints Against Certified Individuals<\/strong><\/p>\n"],"rendered":"\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><strong>Complaints Against Certified Individuals<\/strong><\/p>\n"},{"blockName":"core\/paragraph","attrs":{"align":"","content":"SAI takes all complaints seriously, including those related to individuals who have already achieved Certification. If a complaint is made against a certified individual regarding unethical behavior, violation of Scaled Agile policies, or misconduct, the complaint will be reviewed according to the procedures outlined in this policy. SAI reserves the right to take appropriate action, including revocation of Certification, based on the findings of the review process.","dropCap":false,"placeholder":"","direction":"","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">SAI takes all complaints seriously, including those related to individuals who have already achieved Certification. If a complaint is made against a certified individual regarding unethical behavior, violation of Scaled Agile policies, or misconduct, the complaint will be reviewed according to the procedures outlined in this policy. SAI reserves the right to take appropriate action, including revocation of Certification, based on the findings of the review process.<\/p>\n","innerContent":["\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">SAI takes all complaints seriously, including those related to individuals who have already achieved Certification. If a complaint is made against a certified individual regarding unethical behavior, violation of Scaled Agile policies, or misconduct, the complaint will be reviewed according to the procedures outlined in this policy. SAI reserves the right to take appropriate action, including revocation of Certification, based on the findings of the review process.<\/p>\n"],"rendered":"\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">SAI takes all complaints seriously, including those related to individuals who have already achieved Certification. If a complaint is made against a certified individual regarding unethical behavior, violation of Scaled Agile policies, or misconduct, the complaint will be reviewed according to the procedures outlined in this policy. SAI reserves the right to take appropriate action, including revocation of Certification, based on the findings of the review process.<\/p>\n"},{"blockName":"core\/paragraph","attrs":{"className":"mb-3","align":"","content":"<strong>Confidentiality and Non-Retaliation\u00a0<\/strong>","dropCap":false,"placeholder":"","direction":"","lock":[],"metadata":[],"style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><strong>Confidentiality and Non-Retaliation&nbsp;<\/strong><\/p>\n","innerContent":["\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><strong>Confidentiality and Non-Retaliation&nbsp;<\/strong><\/p>\n"],"rendered":"\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><strong>Confidentiality and Non-Retaliation&nbsp;<\/strong><\/p>\n"},{"blockName":"core\/paragraph","attrs":{"align":"","content":"SAI is committed to maintaining confidentiality throughout the appeals and complaints process. All information will be handled discreetly and shared only with those directly involved in resolving the issue. Retaliation against individuals filing appeals or complaints in good faith is strictly prohibited.","dropCap":false,"placeholder":"","direction":"","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">SAI is committed to maintaining confidentiality throughout the appeals and complaints process. All information will be handled discreetly and shared only with those directly involved in resolving the issue. Retaliation against individuals filing appeals or complaints in good faith is strictly prohibited.<\/p>\n","innerContent":["\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">SAI is committed to maintaining confidentiality throughout the appeals and complaints process. All information will be handled discreetly and shared only with those directly involved in resolving the issue. Retaliation against individuals filing appeals or complaints in good faith is strictly prohibited.<\/p>\n"],"rendered":"\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">SAI is committed to maintaining confidentiality throughout the appeals and complaints process. All information will be handled discreetly and shared only with those directly involved in resolving the issue. Retaliation against individuals filing appeals or complaints in good faith is strictly prohibited.<\/p>\n"},{"blockName":"core\/paragraph","attrs":{"className":"mb-3","align":"","content":"<strong>Contact Information\u00a0<\/strong>","dropCap":false,"placeholder":"","direction":"","lock":[],"metadata":[],"style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><strong>Contact Information&nbsp;<\/strong><\/p>\n","innerContent":["\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><strong>Contact Information&nbsp;<\/strong><\/p>\n"],"rendered":"\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><strong>Contact Information&nbsp;<\/strong><\/p>\n"},{"blockName":"core\/paragraph","attrs":{"align":"","content":"For further inquiries or to file an appeal or complaint, please contact support@scaledagile.com.","dropCap":false,"placeholder":"","direction":"","lock":[],"metadata":[],"className":"","style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">For further inquiries or to file an appeal or complaint, please contact support@scaledagile.com.<\/p>\n","innerContent":["\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">For further inquiries or to file an appeal or complaint, please contact support@scaledagile.com.<\/p>\n"],"rendered":"\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">For further inquiries or to file an appeal or complaint, please contact support@scaledagile.com.<\/p>\n"},{"blockName":"core\/paragraph","attrs":{"className":"mb-6","align":"","content":"<strong>Certification Complaint\/Appeal Form<\/strong>:","dropCap":false,"placeholder":"","direction":"","lock":[],"metadata":[],"style":[],"backgroundColor":"","textColor":"","gradient":"","fontSize":"","fontFamily":"","borderColor":"","openPopupId":"","anchor":"form"},"innerBlocks":[],"innerHTML":"\n<p class=\"mb-6 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\" id=\"form\"><strong>Certification Complaint\/Appeal Form<\/strong>:<\/p>\n","innerContent":["\n<p class=\"mb-6 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\" id=\"form\"><strong>Certification Complaint\/Appeal Form<\/strong>:<\/p>\n"],"rendered":"\n<p class=\"mb-6 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\" id=\"form\"><strong>Certification Complaint\/Appeal Form<\/strong>:<\/p>\n"},{"blockName":"core\/html","attrs":{"content":"","lock":[],"metadata":[],"openPopupId":""},"innerBlocks":[],"innerHTML":"\n<script src=\"\/\/go.scaledagile.com\/js\/forms2\/js\/forms2.min.js\"><\/script> <form id=\"mktoForm_3562\"><\/form> <script>MktoForms2.loadForm(\"\/\/go.scaledagile.com\", \"983-XYR-522\", 3562);<\/script>\n","innerContent":["\n<script src=\"\/\/go.scaledagile.com\/js\/forms2\/js\/forms2.min.js\"><\/script> <form id=\"mktoForm_3562\"><\/form> <script>MktoForms2.loadForm(\"\/\/go.scaledagile.com\", \"983-XYR-522\", 3562);<\/script>\n"],"rendered":"\n<script src=\"\/\/go.scaledagile.com\/js\/forms2\/js\/forms2.min.js\"><\/script> <form id=\"mktoForm_3562\"><\/form> <script>MktoForms2.loadForm(\"\/\/go.scaledagile.com\", \"983-XYR-522\", 3562);<\/script>\n"}],"innerHTML":"\n<div class=\"wp-block-group alignwide has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<\/div>\n","innerContent":["\n<div class=\"wp-block-group alignwide has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"\n\n",null,"<\/div>\n"],"rendered":"\n<div class=\"wp-block-group alignwide has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><br><strong>EFFECTIVE: April 18, 2025<\/strong><br><br><strong>Purpose<\/strong><\/p>\n\n\n\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">The purpose of this policy is to provide Candidates with a clear, fair, and transparent process for appealing Exam results or filing complaints related to Certification activities. Scaled Agile, Inc. (SAI) is committed to maintaining the integrity and security of SAFe\u00ae Certification credentials.<\/p>\n\n\n\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><strong>Scope<\/strong><\/p>\n\n\n\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">This policy applies to all Candidates taking SAFe\u00ae Certification Exams through SAI\u2019s training programs. It covers appeals related to Exam results, complaints about Exam administration, scoring, ethical concerns, or any procedural fairness in the Certification process.&nbsp;<\/p>\n\n\n\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><strong>Definitions<\/strong><\/p>\n\n\n\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">\u201cCandidate\u201d or \u201cYou\u201d or \u201cYour\u201d means the person attempting to take an Exam.&nbsp;<\/p>\n\n\n\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">\u201cCertification\u201d means a specific achievement of status granted to You by SAI upon passing a particular Exam in accordance with the terms of the <a href=\"https:\/\/scaledagile.com\/certifications\/candidate-agreement\/\">SAI Professional Certification Program Candidate Agreement<\/a>. A Certification is earned and held by an individual, not a corporation or other entity.&nbsp;<\/p>\n\n\n\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">\u201cExam\u201d means a SAFe\u00ae examination that is taken to achieve a SAFe\u00ae Certification.&nbsp;<\/p>\n\n\n\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">\u201cSAFe\u00ae\u201d is the acronym for the Scaled Agile Framework\u00ae methodology which is trademarked, copyrighted, and owned exclusively by SAI.&nbsp;<\/p>\n\n\n\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><strong>Appeals and Complaints Process<\/strong><\/p>\n\n\n\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">Candidates who wish to file an exam appeal or complaint must follow the outlined process to ensure fair review and resolution. This process includes the following steps:&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list has-base-font-size\">\n<li><strong>Grounds for Appeal or Complaint<\/strong>\n<ul class=\"wp-block-list mb-0\">\n<li>An appeal may be submitted if a Candidate believes:&nbsp;\n<ul class=\"wp-block-list\">\n<li>A procedural error occurred during the Exam or scoring process<\/li>\n\n\n\n<li>Technical or environmental factors affected the administration of the Exam.<\/li>\n\n\n\n<li>Certification policies were violated, or ethical misconduct occurred.<\/li>\n\n\n\n<li>There were fairness issues regarding the exam process or results.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Submission of Appeals or Complaints<\/strong>\n<ul class=\"wp-block-list mb-0\">\n<li>Appeals or complaints must be submitted in writing within 30 days of the Exam or decision date using <a href=\"#form\">this form<\/a> on SAI\u2019s website.<\/li>\n\n\n\n<li>Submissions must include:\n<ul class=\"wp-block-list\">\n<li>Candidate\u2019s name and contact information<\/li>\n\n\n\n<li>Exam date or issue date<\/li>\n\n\n\n<li>Description of the issue or grounds for the appeal or complaint<\/li>\n\n\n\n<li>Supporting evidence (if applicable)<\/li>\n\n\n\n<li>Desired resolution (e.g., re-assessment, corrective action, etc.)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Acknowledgment and Review<\/strong>\n<ul class=\"wp-block-list\">\n<li>Appeals and complaints will be acknowledged via email within 5 business days.<\/li>\n\n\n\n<li>The review will be conducted by appropriate SAI personnel, which may include managers and senior leaders.<\/li>\n\n\n\n<li>The review will be completed within 60 days, and a formal decision will be communicated in writing, including the rationale behind the decision.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Tracking of Appeals and Complaints<\/strong>\n<ul class=\"wp-block-list\">\n<li>SAI tracks all appeals and complaints in a centralized system to ensure transparency and timely resolution.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Escalation and Final Decision<\/strong>\n<ul class=\"wp-block-list\">\n<li>If the Candidate is dissatisfied with the outcome, they may escalate the issue within 30 days of the decision.<\/li>\n\n\n\n<li>The escalation should clearly outline reasons for disagreement and provide additional documentation, if applicable.&nbsp;<\/li>\n\n\n\n<li>A senior leader at SAI will issue a final decision within 10 business days.<\/li>\n\n\n\n<li>After the final decision, no further appeals or complaints will be considered.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><strong>Complaints Against Certified Individuals<\/strong><\/p>\n\n\n\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">SAI takes all complaints seriously, including those related to individuals who have already achieved Certification. If a complaint is made against a certified individual regarding unethical behavior, violation of Scaled Agile policies, or misconduct, the complaint will be reviewed according to the procedures outlined in this policy. SAI reserves the right to take appropriate action, including revocation of Certification, based on the findings of the review process.<\/p>\n\n\n\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><strong>Confidentiality and Non-Retaliation&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">SAI is committed to maintaining confidentiality throughout the appeals and complaints process. All information will be handled discreetly and shared only with those directly involved in resolving the issue. Retaliation against individuals filing appeals or complaints in good faith is strictly prohibited.<\/p>\n\n\n\n<p class=\"mb-3 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\"><strong>Contact Information&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\">For further inquiries or to file an appeal or complaint, please contact support@scaledagile.com.<\/p>\n\n\n\n<p class=\"mb-6 has-border-color has-object-object-border-color border-0 has-margin-top-0 has-margin-right-0 has-margin-bottom-0 has-margin-left-0 has-padding-top-0 has-padding-right-0 has-padding-bottom-0 has-padding-left-0\" id=\"form\"><strong>Certification Complaint\/Appeal Form<\/strong>:<\/p>\n\n\n\n<script src=\"\/\/go.scaledagile.com\/js\/forms2\/js\/forms2.min.js\"><\/script> <form id=\"mktoForm_3562\"><\/form> <script>MktoForms2.loadForm(\"\/\/go.scaledagile.com\", \"983-XYR-522\", 3562);<\/script>\n<\/div><\/div>\n"},{"blockName":"core\/spacer","attrs":{"height":"100px","width":"","lock":[],"metadata":[],"className":"","style":[],"openPopupId":"","anchor":""},"innerBlocks":[],"innerHTML":"\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","innerContent":["\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n"],"rendered":"\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.6 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Certification Exam Appeals &amp; Complaints Policy - Scaled Agile<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/scaledagile.com\/exam-appeals\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Certification Exam Appeals &amp; Complaints Policy\" \/>\n<meta property=\"og:description\" content=\"EFFECTIVE: April 18, 2025 Purpose The purpose of this policy is to provide Candidates with a clear, fair, and transparent process for appealing Exam results or filing complaints related to Certification activities. 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